We can refund VAT on items sold by D&H General Trading Ltd. at www.dhinnovation.co.uk and sent to BFPO and FCO addresses, as long as the address is located outside of the UK.
BFPO Addresses Based Outside of the EU
To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You’ll need to contact us within 3 months of the time of the supply of goods.
BFPO Addresses Based within the EU
Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a “certificate of entitlement” confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014.
D&H General Trading Ltd. will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.
For goods which are dispatched to BFPO customers in Cyprus or Germany, D&H General Trading Ltd. requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
for British forces in Cyprus – under Article 151 (e) of EC Council Directive 2006/112/EC,or
for a visiting force in Germany – under Article 151(d) of EC Council Directive 2006/112/EC.
D&H General Trading Ltd. requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn’t supplied, D&H General Trading Ltd. can’t make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to: D&H General Trading Ltd, Unit 14 Discovery House, Gemini Crescent, Dundee, DD2 1SW, United Kingdom
Alternatively, you can e-mail this information in PDF format, to customerservice@dhinnovation.co.uk. You’ll need to contact us within 3 months of the time of the supply of goods.
Note: We do not accept VAT refund requests via fax.